FAQ'S
How do I get MoodClue markers to work?
The markers need to be "started" which means that you need to shake the marker then press and pump the tip against a writing surface. This will cause the chalk to flow into the tip. The tips start as white/tan and become colored as the chalk flows to the tip (except the white which of course stays white). Keep pressing and pumping. It takes about 90 seconds - be patient. Fun is about to arrive!
What surfaces can I use MoodClue markers on?
The easy-clean markers work on any non-porous surface. You can use them on whiteboards, glass boards, mirrors, glass, windows, ceramics, slate, windshields, stainless steel (many kitchen appliances), sealed tiles and stones, slate, most chalkboards, bistro boards, LED boards, etc. Not suitable for low quality chalkboards or chalkboard-painted walls. If you're unsure if a certain surface is non-porous, test a small amount in a corner.
How do I change the tip of the MoodClue markers?
The tips of the markers are reversible. You can have either a chisel tip or a rounded tip - pull the tip straight out and then reverse it. Some people use a tweezers to pull it out but we just use our fingers as the liquid chalk is so easy to wash off.
How long does it take for liquid chalk to dry?
The liquid chalk generally dries in less than 2 minutes. It becomes smudge-proof and fully dry in about 5 minutes.
How do I clean off the MoodClue markers?
You can use either a wet or dry cloth to wipe the liquid chalk off of non-porous surfaces. Magic Erasers also work well. The markers are water-based so if you get the liquid chalk on clothing or in your hair, it washes out with water.
If the chalk markers have dried on a non-porous surface, how do I clean it off?
If the markers have dried on a surface, you can remove them with any type of commercial cleaner. If they are dried on a whiteboard, use a whiteboard cleaner. If they are dried on another surface, we recommend you use Dawn dish detergent (squeeze a little onto a damp paper towel so it foams) or other surface cleaner.
Can I take MoodClue markers on planes?
The FAA is fine with taking markers on an airplane but please start the markers BEFORE you fly. The pressure on airplanes causes the markers to start quickly which makes the ink spurt out. If they have been started at ground level, they work great on an airplane. This may happen in high alpine environments too, so start your markers before taking them to the top of the world. Your sherpa will appreciate it!
What is your shipping policy?
Standard shipments are processed from Monday - Friday and sent via UPS Ground or USPS. We offer Free Shipping to the United States. If you received your order damaged, we are so sorry! Please send us a photo of the damage and we would be happy to send you a new set of markers.
What is your return policy?
We hope you love your MoodClue liquid chalk markers but if you are not satisfied with your purchase, you may return it to us within 30 days for a full refund. Please email us at info@moodclue.com to begin a return.
Other questions?
We love hearing from you! Email us at info@moodclue.com.
ABOUT US
Lauren Wilmot
Co-Founder
Elizabeth Wilmot
Co-Founder
Team MoodClue
MoodClue is run by a mother-daughter team, Elizabeth & Lauren Wilmot. We create colorful products that inspire creativity, productivity and positivity that can be used anywhere and by anyone.
Lauren and Elizabeth have been working together for years as Lauren helped out during summers and school vacations at Elizabeth’s previous company. Lauren’s idea for this company is rooted in her time as a cheerleader including being the captain at UVA. She wanted to create a positive, fun, inspiring company and now here we are!
The entreprenuerial streak continues with Basquettes, a multi-use cooking and grilling tool, and Leashrr, a 6-foot no-pull dog leash with a hands-free option.
For drawing ideas, see YouTube and Pinterest.
Shop with Free Shipping here and on Amazon Prime.
